11.05.2021

HubSpot Implementations

It’s not just technology: Why CRM is a three-stage paradigm

5 min read

Daryn

In this blog post, we unpack why so many CRM implementations fail. We then show how you successfully implement your CRM by adopting a three-stage approach that accounts for people, process and technology.

Businesses face the eternal challenge of finding, attracting, winning, and retaining customers — and while today’s CRM systems promise to solve these problems, many companies make the mistake of rushing to implement the technology.

As a result, one-third of all CRM projects fail. Many of these CRM shortfalls have a clear cause: companies only focus on the technology aspect of them and forget to improve their businesses.
The fact is that CRMs can only deliver on their promise if they’re introduced within a three-stage paradigm that values people, processes, and technology.

People power — why team buy-in is critical to CRM success 

All CRM strategies need people to power them. That’s why onboarding your teams is critical to your CRM success. An important foundational step to CRM adoption is to shift your organisational mindset. Your team should view your CRM less as a transformational software solution and more as a business tool that they use to drive business success.

Companies that can get their people to buy into their CRM of choice benefit from smooth tech integration. You can read more about securing CRM stakeholder buy-in here. Also, if you get your team on board then you’ll have that rarest of things — your team will be excited to use your new CRM. 

Many CRM systems like HubSpot are built to empower their users. Its intuitive and flexible design makes it easy to adopt. And HubSpot’s people-centric CRM adopts a non-disruptive Inbound approach that tries to add value by providing high-quality, personalised and relevant information. This appeals to the other people who power your business: your customers.            

It’s a process — leveraging your CRM to improve your business processes 

So, you’ve gotten everyone in your organisation to join Team CRM. Now you need to leverage your CRM functions to refine your business processes and improve customer interactions. Advantages to having a powerful CRM include being able to better store, access and analyze customer and business data, as well as build automated processes that improve performance across departments. 

Let’s look at how CRM can improve the processes for the following two departments:

Finance — Give your finance team the tools to easily pull real-time revenue projects and deal forecasts, leading to accurate financial decision-making using real-time data. If the company expenses are logged into your CRM, your finance team will enjoy a direct view of how your money is spent and whether it's to the company’s benefit. 

Human Resources — Imagine that you’re in HR and you’ve been monitoring the performance of an employee called Well-Liked Wesley. As his name suggests, Wesley is well-liked by his peers, so he gets glowing performance reviews. In reality, Wesley’s work has been declining for months. 

With a CRM, you can monitor Wesley’s pipeline and track his performance, giving you an uncompromised view of the value he adds to the company. With this information, your HR team can discover Wesley’s negligence as it happens, instead of after the fact and many missed sales later.

With better processes, you can do more in a shorter period, leading to increased sales and business growth. Using your CRM to improve your processes can require iteration, so it should be guided by long-term goals, like aiming to increase the return rate of customers by a certain percentage. For an overview of implementing a CRM for your business, read our article on the phases of Enterprise CRM roll-out

Not all CRMs are created equal — why your CRM technology still matters

While CRMs can do a lot for your business, they aren’t all created equal. Think of it this way;  the better tech your CRM has, the more you can do with it — and the more processes you can improve. Similarly, the better your CRM is designed, the easier it will be for your teams to accept and adopt it. 

Choosing your CRM is a significant decision. At Huble Digital, we’ve spent years studying how you can get maximum value from different CRM systems. Due to its ‘people, process and tech power,’ we recommend that you choose HubSpot as your CRM. 

With HubSpot, you’ll benefit from:

  • A fully integrated CRM that houses all your data and that your whole team can use

  • An intuitive user interface that’s easy to master — say goodbye to using lots of different tools in multiple opened windows

  • A unified code base, making it easy to adopt new tools 

For more insights on why we can so confidently recommend HubSpot, read our article on how HubSpot is beating out its competitors.  

 

The next step in your CRM journey 

Many CRM projects fail because companies only see CRMs as a technological solution. Conversely, organisational leaders can find CRM success by adopting a three-stage approach to CRM implementation that equally values people, process and technology. 

In this article, we’ve looked at what you can do to maximise your CRM success. For your next step in your CRM journey, read our free eBook on making integrated CRM decisions. In it, we show you how you can use CRM to unlock your company’s true potential. 

Transform your front office with HubSpot & Huble.

Considering HubSpot? Discover how we help large businesses implement and optimize HubSpot across marketing, sales, and service to streamline operations, unify data, and drive innovation.

Latest Insights

Websites & Portals

16 min read

Everything you need to know about HubSpot Content Hub

Learn all about HubSpot's Content Hub, including the key benefits and pricing, what's changing and how Marketers can utilise the platform.

Read more

HubSpot Implementations

14 min read

HubSpot data encryption: protect sensitive data across your business

Learn how HubSpot data encryption and HubSpot data protection safeguard sensitive information, ensure compliance, and keep your business secure.

Read more

Marketing & Creative

30 min read

111 Account-based marketing statistics you need to know in 2025

In this article, we look at 111 account-based marketing statistics that showcase how this strategy has transformed modern marketing.

Read more

Marketing & Creative

18 min read

Digital marketing trends for 2025 and how to leverage them

In this article, we dive deep into the most significant digital marketing trends of 2025 and how you can leverage them for your business.

Read more

Seek Evolution

6 min read

Huble proves HubSpot’s Enterprise Power with British Council

In this article, we reflect on Huble's journey to winning HubSpot's Product Excellence Impact Award for their work with the British Council.

Read more

HubSpot Implementations

13 min read

Can HubSpot be hacked? A guide to HubSpot’s Sensitive Data Tools

How HubSpot’s Sensitive Data Tools help businesses protect sensitive information, ensure compliance, and boost operational efficiency across teams.

Read more

HubSpot Implementations

27 min read

HubSpot security and compliance: best practices and automated tools

Explore how to leverage HubSpot’s security tools and resources to mitigate risks and ensure Security and Compliance in HubSpot.

Read more

Service & CX

11 min read

HubSpot for Healthcare: secure customer service and data protection

Explore how HubSpot helps healthcare organizations balance sensitive data security with efficient customer service.

Read more

Marketing & Creative

12 min read

Marketing funnel vs customer journey: decoding the differences

In this article, we explore the differences between the marketing funnel vs customer journey and how you can leverage them to effectively engage and convert potential customers.

Read more

HubSpot Implementations

5 min read

HubSpot Global Partner of the Year: a letter from our CMO

Explore what winning HubSpot’s Partner of the Year award means for our customers and our dedication to providing world-class HubSpot solutions.

Read more