Technical & Integrations

HubSpot’s cookie consent banner update: What you need to know

5 min read


HubSpot’s cookie consent banner update: What you need to know

HubSpot is updating its cookie consent banner to version 2 on July 5, 2024. Here’s what you need to know about the update & how to prepare for it.

HubSpot's cookie consent banner allows site visitors to opt in or opt out of being tracked in your HubSpot account with cookies. 

HubSpot is updating its cookie consent banner from version 1 to version 2, with the transition taking full effect on July 5, 2024. 

This update brings several improvements designed to enhance user experience and compliance. Here’s what you need to know about the change and how to prepare for it.

What's changing?

  1. Updated design: The new banner design meets accessibility standards, ensuring it’s user-friendly and compliant.
  2. Domain grouping: Banners are now grouped by domain, making management more streamlined.
  3. Enhanced functionality: New features include support for Global Privacy Control (GPC) opt-out banner types and more customisation options.

When is it happening?

Version 2 is available to upgrade to now. Customers who do not take action will be migrated automatically starting in July 2024.

Impact on your website

Most HubSpot users will experience minimal disruption and benefit from the enhanced features of the new cookie consent banner. 

However, if your website employs custom CSS or JavaScript for the current cookie consent banner, these customisations may need to be updated to work with the new version.

Specific scenarios

1. Websites with custom CSS/JavaScript:

If your website uses custom CSS or JavaScript to modify the cookie consent banner, these modifications may break due to changes in the HTML structure. You will need to review and update these customisations.

It's uncommon for websites to have such customisations, so most users will not be affected.

2. Third-party cookie consent solutions:

If you use third-party cookie consent solutions such as Cookiebot, TrustArc, or OneTrust, this update will not affect you.

Steps to transition smoothly

1. Identify if you are affected

First, check if your website, blog, landing pages, or other web assets are hosted on HubSpot, or if you have the HubSpot tracking code installed on external sites.

Next, verify in your HubSpot portal under the Privacy & Consent section. If any domains are listed with the consent banner showing “Active,” your website is impacted.

managing cookie consent for your HubSpot domains


2. Custom CSS/JavaScript

Consult your development team to confirm if custom CSS or JavaScript has been used on your cookie consent banner. If so, these will need to be updated to match the new version.

3. The transition process

1. Opt-in to version 2:

Migrate to the new version through the cookie banner settings page in your HubSpot account. This can be done immediately to start benefiting from the new features.

2. Update customisations:

Review and update any custom CSS or JavaScript to ensure compatibility with the new banner.

3. Test and monitor:

After opting in, test your website to ensure the new banner functions correctly and all customisations work as intended.

How Huble can help you transition

Huble is here to ensure your transition to the new cookie consent banner is seamless and stress-free. 

Our team of experts can help you determine how the update affects your specific setup, assist with reviewing and updating custom CSS or JavaScript, support the implementation of the new banner, and ensure everything works correctly.

If you have any questions or need assistance with the transition, our team is ready to support you. 

Contact us today to discuss how we can help you navigate this update smoothly.

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