In this article, we look at the different HubSpot support options available to organisations, the benefits of partnering with a HubSpot managed services provider and explore the specific offerings of Huble's HubSpot managed services.
Understanding HubSpot’s own support: the basics and beyond
HubSpot themselves, as a software provider, provide a competent, comprehensive support system offering a myriad of channels including live chat, phone, and email. In our experience, HubSpot’s own support team are incredibly responsive and helpful, and in many occurrences go above and beyond in order to support their customers with a range of different situations.
However, many companies we work with find that HubSpot’s own support may lack the personalisation, the continuity, and the context-aware assistance that a dedicated solution provider support can offer, particularly for businesses operating on a global scale across multiple time zones.
Why is this? Well, when you engage with a HubSpot support rep, it’s unlikely that rep has seen your customised CRM setup before or has any context around why your CRM has been set up in that specific way. Support reps often context switch continually, handling hundreds of different portals and customers. Therefore, every little change to automations, workflows, structure, or architecture could have wider implications on the rest of your CRM system. This lack of continuity and understanding can lead to unintended consequences and complications in your CRM environment.
So although HubSpot’s support can easily fix or help build a workflow, they won’t know the wider reasons why that workflow is in place in the first place, and how that may affect lots of other automations in place.
It’s scenarios like this where we see lots of companies work with partners like Huble, who are capable of providing contextual and consistent support tailored to your unique business needs.
Hire In-House support, or work with a HubSpot Managed Services provider?
When navigating the landscape of HubSpot Managed Services, organisations are often faced with the choice of relying solely on internal teams, or utilising external expertise. While an in-house team offers several benefits, such as direct control over your CRM setup and the ability to tailor strategies to your organisation's unique needs, it also comes with a number of challenges.
Building and maintaining a full-time in-house team of experts can be a financial burden, especially for small and medium-sized organisations, as companies need to ensure that the team keeps up with the latest developments and best practices in HubSpot, as well as ongoing training and education, which can be resource-intensive.
However, there are certain scenarios where an in-house team can be beneficial, such as when you need ongoing, hands-on control over your CRM or when your organisation has very specific, nuanced needs that external vendors may not fully understand right away. In-house teams can also offer more direct communication and integration with your organisation's culture and processes.
On the other hand, working with a HubSpot managed services provider like Huble offers a number of benefits that can have a significant impact on your organisation's efficiency and performance:
- Cost-efficiency: Hiring a HubSpot specialist is a more cost-effective alternative to building and maintaining a full-time in-house team. You get access to a highly skilled team that is available on call, so you only pay for the exact services you need.
- Specialised expertise: HubSpot Managed Services providers are specialised professionals who are intimately familiar with the platform. Through rigorous training and certification protocols, they stay abreast of the latest advances and strategies in marketing, sales and service automation. By working with a HubSpot Managed Services provider, you gain access to this specialised expertise so that your team can take full advantage of HubSpot's capabilities and achieve outstanding results.
- Adaptability and scalability: Operational demands in organisations often fluctuate, limiting a fixed internal team in terms of adaptability and scalability. At peak times, an internal team can be faced with an overwhelming workload, leading to inefficiencies and bottlenecks. Conversely, during quieter periods, resources may not be fully utilised, leading to wasted resources. A HubSpot managed services provider can tailor their offering to your individual requirements, whether you need additional support during busy periods or want to reduce performance during quieter periods.
While an in-house team can offer certain advantages in terms of immediate control and integration, partnering with a HubSpot Managed Services provider typically results in greater efficiency and performance. This partnership ensures access to a wide range of expertise and the flexibility to scale services according to your needs. If your organisation can provide the necessary resources, time and budget to work with an external provider, this often proves to be the most effective approach.
Let's dive deeper into Huble's comprehensive 24/7 managed services support to help you make a well-informed decision.
Huble’s HubSpot Managed Services options
At Huble, we offer a range of comprehensive HubSpot Managed Services to ensure that your HubSpot experience is seamless and optimised for success.
Our Managed Services encompass four key options: HubSpot User Support, HubSpot Administrative Operations, HubSpot Solution Architecture & Change Control and Huble Flex.
Let's explore each option in more detail:
1. HubSpot User Support
Our HubSpot User Support & Training service is designed to provide your team with guidance and assistance on how to navigate and complete tasks within HubSpot effectively. When you encounter challenges or have queries, our team of experts, including HubSpot Solution Architects and CX Consultants, will assess your request and provide the necessary information and insights.
This support is offered through video format, ensuring that you receive clear instructions to help you leverage HubSpot's capabilities. Please note that while we offer guidance, we do not make direct changes or edits within your HubSpot account.
2. HubSpot Operations Support
Among our comprehensive HubSpot Managed Services, HubSpot operations support stands as a crucial option for businesses seeking comprehensive support across various HubSpot modules, including Marketing, Sales, and Service.
This service provides expert assistance to your team in executing a wide range of HubSpot tasks, ensuring seamless operations and optimisation across different areas of your business.
Our HubSpot experts have in-depth knowledge and expertise in HubSpot, allowing them to guide your team through building landing pages, creating workflows, setting up sequences, playbooks, and efficiently managing service desk requirements.
Our experts can handle various tasks within the platform, including building workflows, landing pages, emails, and more:
- HubSpot partner operations support for marketing teams: Huble's team of experts can assist your marketing team in building effective inbound marketing campaigns, creating visually appealing landing pages, automating email marketing, and analysing campaign performance.
- HubSpot partner operations support for sales teams: Huble's support extends to sales teams by helping them implement efficient lead nurturing workflows, automated follow-ups, and personalised content for prospects, ultimately driving faster conversions.
- HubSpot partner operations support for service requirements: Exceptional customer service is vital for maintaining loyalty and satisfaction. Huble can help streamline your service processes with automated ticketing systems, customer feedback loops, and efficient knowledge base setups.
Considering our extensive HubSpot operations support across all business functions, our team ensures your marketing, sales, and service teams receive the expertise and assistance required to fully leverage HubSpot's potential.
3. HubSpot Solution Architecture & Change Control
Our HubSpot Solution Architecture & Change Control service is ideal for organisations looking for comprehensive guidance and management of their HubSpot environment. Our dedicated HubSpot Solutions Architect will work closely with you to assess and maintain the documentation related to your HubSpot architecture. They will also make necessary changes to data schemas and overall HubSpot configuration to ensure optimal performance and alignment with your evolving business needs.
With this service, you can rely on our experts to provide strategic insights and execute changes within your HubSpot environment effectively.
4. Huble Flex
Our Huble Flex service is ideal for organisations that require a flexible and integrated approach to managing their HubSpot environment. Huble Flex is designed for organisations that require a seamless transition between different support functions such as development, design, integration and strategic consulting within a single, unified service model.
This service is particularly well suited to organisations with dynamic needs or those that have fluctuating priorities throughout the year. Whether you need to adjust your support focus based on project requirements or scale services up or down, Huble Flex provides the adaptability and comprehensive coverage needed to efficiently manage your HubSpot environment.
With Huble Flex, you can rely on our experts to provide the right level of support as your business evolves. This ensures that your HubSpot strategies remain aligned with your goals and that you receive cost-effective and customised support.
Huble Flex: flexible managed services for global teams
One issue with managed service providers across the world is that they can be quite strict with what services you do or do not get. Especially in full-service agencies, you tend to hire a specific support team for specific support tasks, such as design or development.
We found companies were looking for more and more flexibility, with constantly changing priorities. We wanted to provide a solution that was flexible and changed with your priorities throughout the year. That's why we built Huble Flex.
Huble Flex introduces a flexible approach to managed services that is customised for companies using HubSpot. Unlike traditional solutions, Huble Flex integrates development, design, integration and strategic consulting into a unified service model. This comprehensive approach ensures seamless coordination and alignment of HubSpot strategies with your business operations.
Take, for example, a company that is launching a new website. In the first quarter, it may need SEO and HubSpot technical support to ensure a smooth launch. Once the site is live, it might need development support to fix technical issues and make necessary corrections. Once the site has stabilised, the focus could shift to content support to drive traffic and paid media support to advertise the new site.
With Huble Flex, they can seamlessly switch between these support needs within the same contract. In contrast, this flexibility would be much harder to achieve with traditional managed services contracts, as they often require separate contracts and coordination with multiple providers.
For businesses managing complex HubSpot configurations, Huble Flex offers significant advantages over standard managed services, providing the following:
- Scalable solutions: Organisations can adjust their support levels based on fluctuating demands, ensuring resources are optimised without compromising efficiency.
- Customised expertise: Access specialised capabilities to extend HubSpot functionality tailored to specific business needs, for example complex technical integrations, creative design enhancements or strategic consulting.
- Cost-effective management: Streamline operations with predictable pricing models and eliminate the overhead of maintaining an internal HubSpot team. For instance, you can choose from weekly support packages such as 7 hours for £1,050, 14 hours for £2,100, 21 hours for £3,150, or 35 hours for £5,250. This structured approach helps eliminate overhead costs associated with hiring, training, and retaining specialised talent, ensuring you only pay for the support you need.
Why choose Huble Flex?
- Agency consolidation: Huble Flex provides a unified solution that consolidates various support functions under one roof. Unlike HubSpot's in-house support, which can require coordination with multiple vendors for development, design, integration and strategy, Huble Flex bundles these services into a single, cohesive approach, which reduces the complexity of managing multiple agencies, and ensures seamless execution and alignment with your business goals.
- Tailored solutions: Huble Flex is tailored to your specific business needs, offering customised solutions that go beyond generic support. Whether you require complex technical integrations, creative design enhancements, or strategic guidance, Huble Flex adapts to your unique requirements and delivers specialised expertise.
- Scalability and flexibility: Operating on a quarterly commitment model, Huble Flex offers flexibility to scale services based on fluctuating business demands. This agile approach allows you to adjust support levels as needed, ensuring optimal resource allocation and cost-effectiveness.
- Cost efficiency: By opting for Huble Flex, companies can potentially realise cost savings compared to maintaining an in-house team or relying solely on HubSpot's managed services. Huble Flex offers predictable pricing models and eliminates the overheads associated with hiring, training and retaining skilled staff. In addition, Huble Flex offers agency consolidation by integrating various support functions into one service, which means you can streamline operations and avoid the complexity and cost of managing multiple agencies, while benefiting from a unified approach that aligns with your business goals.
Whether you need continuous support or specialised expertise to optimise HubSpot for diverse business functions, Huble Flex delivers a cost effective solution that provides diverse support options.
By choosing Huble’s HubSpot Managed Services or Huble Flex, you gain access to our team of experienced professionals who are committed to helping you maximise the value and potential of your HubSpot investment.
Options when it comes to 24/7 support
Unlike generic support systems, Huble takes a personalised approach, offering four unique levels of support tailored to meet specific business requirements. We understand that each business is unique, and so are its support needs.
To address the diverse needs of businesses, we offer different support levels to support your business. These support levels are designed to cater to varying requirements and provide the necessary assistance when it matters most:
- 16/5 Support: Ideal for businesses that need extended support hours from Monday through Friday.
- 16/7 Support: Perfect for businesses requiring extended support hours throughout the week, including weekends.
- 24/5 Support: For businesses that require round-the-clock support, ensuring immediate assistance is available at any hour from Monday through Friday.
- 24/7 HubSpot support: Comprehensive, continuous support, seven days a week, ensuring you have expert assistance available whenever needed, irrespective of time zones or weekends.
By choosing Huble's 24/7 HubSpot support, you're not just selecting a support service; you're partnering with a dedicated team eager to help you succeed. For organisations that require more flexible support time beyond these offerings, Huble Flex offers a more customisable approach to Hubspot Managed Services.
Benefits of working with a HubSpot managed services provider
Partnering with a HubSpot managed services provider gives you access to a team of experts who have in-depth, specialised knowledge of the platform. These professionals undergo rigorous training and certification to keep up to date with the latest HubSpot developments, tools and best practices. This ensures that your business realises the full potential of HubSpot and benefits from advanced marketing, sales and service automation strategies.
Managed services providers like Huble offer tailored support that goes beyond basic troubleshooting. They understand the nuances of your unique CRM setup, ensuring that any changes or optimisations align with your broader business objectives. This level of expertise is often unmatched by standard in-house teams, who may lack the same depth of experience and ongoing training in HubSpot’s evolving ecosystem.
Let's take a look at some other benefits of working with a HubSpot Managed Services Provider.
Cost comparison: in-house team vs. managed services provider
Maintaining an in-house team of HubSpot experts can be financially demanding, particularly for small to medium-sized enterprises. The costs include salaries, benefits, ongoing training, and potential turnover expenses. Conversely, outsourcing to a managed services provider offers a cost-effective alternative.
With managed services providers like Huble, you only pay for the services you need, when you need them. This on-demand access to a pool of highly skilled professionals eliminates the need for a full-time in-house team, significantly reducing overhead costs. Moreover, managed services providers can offer flexible pricing models, making it easier to predict and manage your budget.
Cost savings and predictable budgeting
Outsourcing HubSpot support can lead to substantial cost savings. Managed services providers offer predictable pricing structures, often based on fixed monthly fees or service level agreements (SLAs). This allows for more accurate budgeting and financial planning, as you avoid unexpected costs associated with in-house staffing and training.
In addition, the efficiency and expertise brought by a managed services provider can enhance your CRM’s performance, leading to better return on investment (ROI). By optimising workflows, improving automation, and providing strategic insights, managed services providers help you maximise the value of your HubSpot investment.
Meeting evolving business needs
HubSpot managed services providers excel in offering scalability to meet your business’s changing demands. Whether you experience seasonal spikes in activity or are undergoing rapid growth, these providers can adjust their services to match your needs. This scalability ensures that you have the right level of support at all times, without the constraints of a fixed internal team.
For example, during peak periods, a managed services provider can ramp up support to handle increased workloads, preventing bottlenecks and maintaining operational efficiency. During slower times, they can scale down services, ensuring resources are not wasted.
Supporting business growth and operational efficiency
This flexibility is crucial for supporting business growth. As your company expands, a managed services provider can seamlessly increase the level of support and expertise, helping you integrate new processes, onboard additional users, and implement advanced HubSpot features. This adaptability fosters continuous improvement and operational efficiency, ensuring your CRM system evolves in line with your business objectives.
While HubSpot's standard support is competent and helpful, it may lack the personalisation and contextual understanding that a dedicated managed services provider offers. Managed services providers deliver tailored support that considers your specific CRM setup and business goals.
By partnering with a HubSpot managed services provider, your business gains the expertise, flexibility, and support necessary to fully leverage HubSpot’s capabilities, ensuring your CRM system contributes to your overall success.
Making the right choice for your business
Choosing the right support for your HubSpot implementation can have far-reaching impacts on your business performance, operational efficiency, and customer satisfaction levels.
Huble fills the gap left by HubSpot's standard support, offering personalised, around-the-clock support and clear SLAs that keep your business running smoothly. If you're striving to maximise your HubSpot ROI and ensure seamless support for your team, considering Huble's 24/7 HubSpot support can be a game-changer.
With us, you're not just opting for a support service; you're choosing a partner dedicated to helping you succeed. Contact our team today to get a personalised cost breakdown and find the perfect support plan for your business.
