Knight Frank
Find out how the Huble team helped Knight Frank use HubSpot to give marketing and key business units a unified view of its customer data.
HubSpot Implementations
Don’t leave your customer journeys to chance, embrace strategic planning
Our HubSpot customer journey agency services help to identify customer pain points at every touchpoint along their journey, to develop a marketing communication strategy that creates a delightful customer experience.
By truly knowing your customer better and engaging them with content that speaks to their needs this can drive lead generation, reduce customer churn and improve customer retention.
Through data-driven insights from your HubSpot platform, our team will ensure that your customer journey evolves with your customers' needs, driving loyalty.
Understand your customer journey. Increase customer satisfaction.
Understanding your customers' pain points and needs is no easy feat. Using tools such as touchpoint analysis, customer journey mapping workshops, customer surveys, and the measurement of customer experience metrics, we can help identify where you can personalise and evolve interactions, leading to improved customer satisfaction.
Our approach to customer journey mapping
Our methodology is built around designing your marketing communication strategy around user journeys that your target audiences can follow. We also look at how to leverage marketing communication to make them take the desired behaviour to meet the strategic objectives.
There are 4 key strategic areas that our journey mapping can help solve; generate awareness and acquire new leads, engage or convert contacts already in the database, drive customer lifetime value, and lastly win-back customers.
Lewis Harper
Director of Digital Marketing & Demand Generation, OAG
“This has been our first engagement with Huble and we are delighted with the results so far. Their expertise have allowed us to identify our key customer journey and produce a beautiful, optimised website - all of which has resulted in a better customer experience. We can't wait to get started on the next phase of the project!”
Book a customer journey strategy session
Take the next step and book a customer journey strategy call with our team, simply click one of the team members below and book a meeting at a time and day that suits you. Once booked, you’ll receive a calendar invite with a Zoom link to join the call. This call will usually be around 15/30 minutes of discovery around your specific challenges, current marketing communication needs, and how we can help.
