Turn your service team into a strategic advantage

We transform customer service operations through strategic consulting and technology implementation, helping mid-market and large organizations deliver exceptional customer experiences.
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For service leaders managing complex service operations, reactive support models and disconnected systems are limiting growth potential.

Traditional approaches to customer service – siloed systems, manual processes, and disconnected channels – are holding companies back from delivering the seamless experiences their customers demand. By combining strategic service consulting with powerful technology, you can transform your service operations from a cost center into a growth driver.
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Abbott
Airplus
British Council
GfK
Hawskford
Zivver
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Everlight
LS Retail
Mitie
Knight Frank
Abbott
Airplus
British Council
GfK
Hawskford
Zivver
Monolith
Everlight
LS Retail
Mitie
Knight Frank

Is your service team facing these challenges?

Service Challenges

Complexity of Global Operations

Managing service delivery across multiple regions and brands creates significant operational challenges, from coordinating disconnected teams to maintaining consistency in processes between different markets. These complexities are further compounded by the need to navigate and comply with varying regulatory requirements across different territories.

Integration of Systems

Organizations face the ongoing challenge of managing and connecting multiple legacy systems while ensuring seamless integration with their existing infrastructure. This technical complexity is heightened by the need to maintain robust security protocols and meet stringent compliance requirements across the technology ecosystem.

Scale & Performance

Modern service operations must effectively handle high-volume ticket management exceeding 1,000 daily interactions while coordinating multi-tiered support teams. This operational scale is made more challenging by the need to meet and maintain complex SLA requirements that vary across different products and geographical regions.

Lack of Service Visbility

Service leaders struggle to maintain comprehensive visibility across their global operations, often grappling with complex reporting requirements that span multiple regions and service lines. This lack of unified insight makes it particularly challenging to accurately measure and demonstrate ROI across various service investments and initiatives.

Service Transformation That Delivers Results

For companies managing complex service operations, successful transformation requires a structured approach that delivers results while maintaining business continuity. 


Our SPARK framework takes you from initial assessment through to ongoing optimization, ensuring your service operations can scale effectively across regions, products, and teams. We consider your entire service ecosystem - from technology and processes to people and compliance - creating a roadmap that turns your service operation into a competitive advantage.

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Experienced Service Solutions

01

Customer Support Operations

We help organizations build and optimize their support infrastructure, implementing standardized processes and technologies that enable seamless service delivery across regions. Our approach ensures consistent customer experiences while accounting for local market needs, language requirements, and regional compliance standards.
02

Customer Onboarding

We design and implement scalable onboarding programs that accelerate time-to-value for your customers. Our methodology combines automated workflows, personalized touchpoints, and clear milestone tracking to ensure smooth customer transitions while maintaining efficiency at scale.
03

Warranty Management

We streamline warranty processes through automated claim handling, standardized validation procedures, and integrated tracking systems. Our solutions help you manage complex warranty programs across multiple products and regions while maintaining compliance and reducing operational overhead.
04

Product Servicing & Maintenance

We implement comprehensive service and maintenance solutions that combine predictive scheduling, automated notifications, and efficient resource allocation. Our systems help you track service history, manage parts inventory, and coordinate field service teams while ensuring consistent quality of service delivery.
05

Contract Renewals

We develop automated renewal management systems that proactively identify opportunities, streamline negotiations, and reduce revenue leakage. Our solutions integrate customer usage data, satisfaction metrics, and historical information to drive intelligent renewal strategies and improve customer retention.
06

Shipping & Fulfillment Tracking

We create integrated shipping and fulfillment solutions that provide real-time visibility across your entire supply chain. Our systems connect multiple carriers, warehouses, and customer service platforms to ensure seamless tracking, proactive notifications, and efficient issue resolution.

Using Scalable Service Technology

We leverage HubSpot Service Hub's powerful capabilities to create a unified service ecosystem that works seamlessly with your existing technology stack. 


Through strategic integration and bespoke customization, we help you build a service technology foundation that combines enterprise-grade ticketing, knowledge management, and AI-powered automation with your existing tools and processes. 

Get a HubSpot Service Hub Demo
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Why HubSpot Service Hub?

01

AI-Powered Customer Agent

We help you harness HubSpot's AI capabilities to transform customer interactions through intelligent routing and automated responses. Our expertise ensures your AI deployment balances automation with personalized service, helping teams handle higher volumes while maintaining quality.
02

Secure Customer Portal

We design and implement customized customer portals that provide seamless self-service experiences with enterprise-grade security. Our implementations include secure authentication and integration with existing systems to create a unified customer platform.
03

Multi-language Knowledge Base

We help you build and maintain comprehensive knowledge bases that effectively serve your global customer base. Our approach combines strategic content management and automated processes to ensure resources remain current across all languages and regions.
04

Advanced Survey Management

We implement feedback collection systems that gather actionable insights throughout the customer journey. Our solutions combine automated deployment and response analysis to drive continuous service improvements and measure satisfaction effectively.
05

Omnichannel Ticket Management

We transform your ticket management with unified workflows that seamlessly handle inquiries across all channels. Our implementations ensure consistent service delivery across email, chat, phone, and social media, while maintaining efficient routing and prioritization.
06

Custom Reporting & Analytics

We develop reporting solutions that provide clear visibility into service performance across your organization. Our custom dashboards help you track key metrics and make data-driven decisions to continuously improve your service operations.

How can we help?

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Service Strategy & Process Design

Starting with a comprehensive assessment of your current service operations, we map out your existing processes and design optimized workflows for the future. Our strategic approach includes analyzing customer service channels, developing robust SLA frameworks, and creating custom KPI dashboards that align with your business objectives. Through detailed service journey mapping and process engineering, we help you build a scalable foundation for exceptional service delivery.
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HubSpot Service Hub Implementation

We transform your service capabilities through expert implementation of HubSpot Service Hub, tailored to your unique requirements. Our team handles everything from custom configuration and process automation to seamless integration with your existing systems. We implement comprehensive knowledge bases, secure customer portals, and AI-powered chatbots, creating a unified service ecosystem that drives efficiency and customer satisfaction.
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Customer Experience Optimization

Our approach to customer experience focuses on building sustainable, scalable service solutions. We develop comprehensive self-service strategies and knowledge management systems that reduce ticket volume while improving customer satisfaction. Through carefully designed feedback loops and experience measurement frameworks, we help you continuously monitor and enhance your service delivery, ensuring consistent improvement in customer satisfaction metrics.
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Service Team Enablement

We ensure your service teams are equipped for success through comprehensive enablement programs. Our approach combines custom training, detailed process documentation, and best practice playbooks that accelerate team adoption. With dedicated change management support and ongoing performance optimization, we help your teams maximize the value of your service technology investment while maintaining high service standards.

Success Stories

Airplus Case Study

AirPlus

How Huble joined forces with AirPlus International to transform regional efforts into a cohesive, well-trained global marketing operation

Marketing Strategy & Tech

Website Design & Development

HubSpot Implementations

British Council case study

British Council

Learn how we supported the British Council with a global deployment of HubSpot Marketing Hub.

HubSpot Implementations

Marketing Strategy & Tech

People 2.0 Case Study

People2.0

Learn how Huble helped to unify sales and marketing on a single platform for a global talent service.

HubSpot Implementations

Atlas HXM Case Study

Atlas HXM

Learn how Atlas HXM revolutionized their sales process management with innovative HubSpot and DealHub solutions.

Sales & Revenue

HubSpot Implementations

ulaw Case Study

uLaw

Learn how Huble's HubSpot implementation and inbound marketing strategy brought 49 leads and 41 justice demands for uLaw.

HubSpot Implementations

Marketing Strategy & Tech

Gnosis Case Study-min

Gnosis

Learn how Huble empowered Gnosis with HubSpot, digital transformation, and data-driven marketing to boost efficiency and reduce lead times.

Marketing Strategy & Tech

HubSpot Implementations

EMF Case Study-min

European Mortgage Federation (EMF)

Learn how Huble streamlined EMF/ECBC's operations, centralised communication, and increased engagement with HubSpot.

HubSpot Implementations

Garage Living Case Study-min

Garage Living

Revolutionise your sales efficiency with Garage Living's CRM and CPQ transformation. See how Huble's solutions have transformed Garage Living's operations.

HubSpot Implementations

Marketing Strategy & Tech

Sales & Revenue

Avison Young Case Study

Avison Young

Learn how Huble helped Avison Young move its teams from four siloed CRMs, including Salesforce, to one, easy-to-use but very powerful CRM — HubSpot.

HubSpot Implementations

Knight Frank Case Study-min

Knight Frank

Find out how the Huble team helped Knight Frank use HubSpot to give marketing and key business units a unified view of its customer data.

HubSpot Implementations

Everlearning Case Study-min

Everlearning

Discover how the Huble team helped to establish the everlearning brand with website strategy and build, CRM architecture and ON24 integration.

HubSpot Implementations

Navigance Case Study

Navigance

Learn how Huble supercharged Navigance’s marketing success by moving them to the HubSpot CRM - and by building lead-generating inbound strategies.

HubSpot Implementations

Why Huble?

Seek Evolution

Our tagline of “Seek Evolution” showcases the way we think. We aren’t content with just implementing Customer Service technology, we want to constantly push the boundaries and help you evolve your business.
Proven Methodology
With over 13 years of experience in service transformation, our ISO 27001:2022 certified team follows a structured approach that consistently delivers results. Our proven methodology combines best practices refined across hundreds of implementations with rigorous security standards, ensuring your service transformation is both effective and secure.
Global Expertise
Operating from 8 strategic locations worldwide, we provide comprehensive service coverage across multiple time zones and languages. Our global team delivers local expertise with 24/5 support coverage, ensuring your service operations run smoothly regardless of geography or scale.
Mid-market & Enterprise Focus
We specialize in handling complex implementations for growing organizations, bringing enterprise-grade capabilities without enterprise-level complexity. Our integration expertise and scalable solutions ensure your service technology can adapt and grow alongside your business, whether you're managing hundreds or thousands of customers.
Continuous Innovation
We stay at the forefront of service technology, particularly in AI implementation and custom solution design. Our team continuously optimizes your service operations, introducing new capabilities and efficiencies while ensuring your technology investment delivers increasing value over time.

SPARK: Ignite Your Business with AI Transformation

AI has moved beyond hype to become essential for organizations looking to reduce response times, automate routine inquiries, and make data-driven service decisions.

 

Yet for many service leaders, implementing AI within their support operations feels daunting. That's where the Huble SPARK AI Framework comes in. Designed specifically for customer service teams, this practical, structured approach guides you through each step of integrating AI into your service operations. 

SPARK Framework

Ready to Transform Your Service Operations?

Let's talk on your terms. Whether you want to contact us, or book a meeting with our team - go ahead and click the button below to start the journey to your new service operations framework.
Contact our team today

Unifying service with your marketing & sales functions

Transform your service operations with flexible access to our full spectrum of experts. Through Huble Flex, your service team gains seamless access to marketing strategists, sales consultants, developers, content specialists, and project managers—breaking down traditional departmental silos.

 

By unifying service, marketing, and sales capabilities through flexible resourcing, you can create more consistent customer experiences while driving greater value from your technology investments.

Find out more about Huble Flex
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Ciaran McGowan
Atlas HXM

“The Huble team is a pleasure to work with. Taryn, Odette, Dan, Anrika, Laura and Michael are great people and have done a very good job for us in standardizing our service processes and getting the HubSpot foundations right across the globe.”

Discuss customer service strategy with our team

Book a service strategy session

Take the next step and book a service strategy call with our team, simply click one of the team members below and book a meeting at a time and day that suits you. Once booked, you’ll receive a calendar invite with a Zoom link to join the call. This call will usually be around 15/30 minutes of discovery around your specific challenges, current sales needs, and how we can help.
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UK & Ireland

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DACH

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Benelux

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France

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North America

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