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GfK
Learn how GfK established itself as an AI thought leader through an innovative & fun AI-powered campaign featuring a debate between ChatGPT & GfK’s CMO.
Marketing Strategy & Tech
Creative
There are no results
Our HubSpot customer journey agency services help to identify customer pain points at every touchpoint along their journey, to develop a marketing communication strategy that creates a delightful customer experience.
By truly knowing your customer better and engaging them with content that speaks to their needs this can drive lead generation, reduce customer churn and improve customer retention.
Through data-driven insights from your HubSpot platform, our team will ensure that your customer journey evolves with your customers' needs, driving loyalty.
Understanding your customers' pain points and needs is no easy feat. Using tools such as touchpoint analysis, customer journey mapping workshops, customer surveys, and the measurement of customer experience metrics, we can help identify where you can personalise and evolve interactions, leading to improved customer satisfaction.
Our methodology is built around designing your marketing communication strategy around user journeys that your target audiences can follow. We also look at how to leverage marketing communication to make them take the desired behaviour to meet the strategic objectives.
There are 4 key strategic areas that our journey mapping can help solve; generate awareness and acquire new leads, engage or convert contacts already in the database, drive customer lifetime value, and lastly win-back customers.
We were a winner in the Product Excellence category in HubSpot’s Q4 2022 Impact Awards. HubSpot, a leading CRM platform for scaling companies, uses the award to recognise members of its Solutions Partner Program who go above and beyond to help their customers grow better.
Employees
locations worldwide
years experience
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Marketing Strategy & Tech
Creative
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